Privacy Policy

Effective Date: 08/2026

Last Updated: 09/2026

FB StormX (“FB StormX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use and protect it, when it may be disclosed, and the choices available to you regarding your personal information.

This Privacy Policy applies to information collected through our website, telephone communications, text messages, email, online forms, service consultations, and other interactions with FB StormX.

  1. Information We Collect

    2. Depending on how you interact with us, we may collect the following information:

    Personal and Contact Information

    • Full name
    • Telephone or mobile phone number
    • Email address
    • Property or service address
    • Billing information, when applicable
    • Preferred method of communication

    Service-Related Information

    We may collect information concerning:

    • The home repair or improvement services you request
    • The condition or location of the area requiring attention
    • Appointment and scheduling information
    • Estimates, proposals, invoices, and service history
    • Photographs, videos, measurements, or descriptions voluntarily provided by you
    • Communications between you and FB StormX

    Website and Technical Information

    When you visit our website, certain information may be collected automatically, including:

    • Internet Protocol address
    • Browser and device type
    • Operating system
    • Pages visited
    • Date and time of access
    • Referring website
    • General website usage and interaction data

    We may use cookies or similar technologies to operate the website, understand how visitors use it, and improve its performance.

  2. How We Collect Information

    3. We may collect personal information when you:

    • Submit a form through our website
    • Call, email, or text us
    • Request a consultation, estimate, appointment, or service
    • Communicate with us through an authorized messaging platform
    • Provide information during or after a service visit
    • Respond to a customer service or follow-up communication
    • Voluntarily consent to receive communications from us

    We may also receive limited information from service providers that support our business operations, provided that such collection and use are permitted by law.

  3. How We Use Your Information

    4. We may use your information to:

    • Respond to inquiries and service requests
    • Schedule, confirm, reschedule, or cancel appointments
    • Evaluate requested work and prepare estimates or proposals
    • Provide and coordinate services
    • Communicate service-related information
    • Send appointment reminders and technician arrival notifications
    • Provide customer service and follow-up assistance
    • Process authorized payments and maintain business records
    • Improve our services, website, and customer experience
    • Protect against fraud, misuse, or security threats
    • Comply with legal, regulatory, accounting, or insurance requirements
    • Send marketing or promotional communications when the recipient has provided the required consent

    We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent when required.

  4. SMS Communications

    5. If you provide your mobile phone number and consent to receive text messages from FB StormX, we may send messages concerning your inquiries, appointments, estimates, requested services, customer support, account or service updates, and, when separately authorized, promotional offers.

    Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply.

    We do not share, sell, or rent mobile opt-in data (phone numbers provided for SMS) or SMS consent with third parties or affiliates for their marketing or promotional purposes. While we may share other information with service providers who assist our business operations, mobile opt-in data and SMS consent are excluded from such sharing except as strictly necessary to deliver the SMS service itself (e.g., our messaging platform provider).

    Message frequency varies depending on your interactions with FB StormX and the communications you have authorized.

    Text messaging opt-in data and consent will not be sold, rented, or disclosed to third parties for their own marketing or promotional purposes.

    Opting out of text messages does not prevent us from contacting you through other methods when permitted by law and reasonably necessary to respond to a request, administer an existing service relationship, or fulfill a legal obligation.

  5. How We Share Information

    6. We do not share, sell, or rent mobile opt-in data (phone numbers provided for SMS) or SMS consent with third parties or affiliates for their marketing or promotional purposes. While we may share other information with service providers who assist our business operations, mobile opt-in data and SMS consent are excluded from such sharing except as strictly necessary to deliver the SMS service itself (e.g., our messaging platform provider). We may also disclose information to comply with law, respond to lawful requests, protect rights or safety, investigate fraud, or enforce agreements.

    Text messaging opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

    We may disclose limited personal information to service providers or subcontractors that assist us with legitimate business functions, including:

    • Customer service
    • Appointment scheduling
    • Telephone and messaging services
    • Website hosting and technical support
    • Customer relationship management systems
    • Payment processing
    • Accounting, insurance, and professional services
    • Service coordination and fulfillment

    These parties may access personal information only to the extent reasonably necessary to provide their services and are expected to protect it from unauthorized use or disclosure.

    As stated above, mobile opt-in information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

    We may also disclose information when reasonably necessary to:

    • Comply with applicable law, regulation, subpoena, court order, or legal proceeding
    • Respond to a lawful government request
    • Protect the rights, property, security, or safety of FB StormX, our customers, or others
    • Investigate suspected fraud, misuse, or unlawful activity
    • Enforce an agreement or protect against legal claims

  6. Data Storage and Security

    7. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

    Information may be stored through systems operated by FB StormX or by service providers acting on our behalf. Access is limited to authorized individuals who reasonably require the information to perform their responsibilities.

    No electronic storage or transmission method can be guaranteed to be completely secure. Therefore, although we take reasonable steps to protect personal information, we cannot guarantee absolute security.

  7. Data Retention

    8. We retain personal information only for as long as reasonably necessary to:

    • Respond to inquiries
    • Provide requested services
    • Maintain service and transaction records
    • Fulfill contractual responsibilities
    • Resolve disputes
    • Prevent fraud or misuse
    • Meet accounting, insurance, regulatory, and legal obligations

    Retention periods may vary depending on the nature of the information and the purpose for which it was collected. When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

  8. Your Privacy Choices and Rights

    9. Subject to applicable law, you may request that we:

    • Confirm whether we hold personal information about you
    • Provide access to certain personal information
    • Correct inaccurate or incomplete information
    • Delete personal information that is no longer required
    • Stop sending marketing emails or text messages
    • Withdraw consent when our processing depends on consent

    To submit a request, contact us at:

    Email: consultation@fbstormx.com

    Telephone: 305-519-1550

    Mailing Address: 3750 NW 87th Ave, Suite 700, Doral, FL 33178

    Please include your name, contact information, and a description of your request. We may need to verify your identity before accessing, correcting, or deleting information.

    Certain information may be retained when reasonably necessary to complete an existing transaction, maintain required business records, comply with legal obligations, protect legal rights, prevent fraud, or resolve disputes.

  9. Marketing Communications

    10. You may unsubscribe from marketing emails by following the unsubscribe instructions included in the communication or by contacting us directly.

    You may stop receiving marketing text messages by replying STOP. A confirmation message may be sent to acknowledge your opt-out request.

    Even after opting out of marketing communications, you may continue to receive non-promotional communications related to an active inquiry, appointment, transaction, or requested service when permitted by law.

  10. Cookies and Website Technologies

    11. Our website may use cookies and similar technologies that are necessary for website operation, security, performance, analytics, or user preferences.

    You may configure your browser to reject or limit cookies. However, disabling certain cookies may affect the operation or functionality of the website.

    If third-party analytics or advertising technologies are used, additional notices or consent mechanisms may be provided when required by applicable law.

  11. Third-Party Websites

    12. Our website may contain links to websites or services operated by third parties. FB StormX does not control and is not responsible for the privacy, security, content, or practices of those third parties.

    We encourage you to review the privacy policy of any third-party website before providing personal information.

  12. Children’s Privacy

    13. Our services are intended for homeowners and other adults seeking residential services. We do not knowingly collect personal information from children under 13 years of age.

    If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

  13. Changes to This Privacy Policy

    14. We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal obligations.

    When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be changed accordingly. Material changes may be communicated through additional methods when required by law.

  14. Contact Us

    15. If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

    FB StormX

    Legal Business Name: FB StormX

    Mailing Address: 3750 NW 87th Ave, Suite 700, Doral, FL 33178

    Email: consultation@fbstormx.com

    Telephone: 305-519-1550

    Website: https://www.fbstormx.com